Ship and Returns Policy
Shipping Policy
For the most accurate turnaround times, please Track Your Order on the website.
All products ship from China.
Free Shipping: If you spend over $30, you will automatically be qualified for free domestic shipping. Please note that all orders that qualify for free shipping will be sent primarily via USPS Ground Advantage. If you would like to upgrade your shipping, you will need to pay for the service you’d like.
Shipping Options/Package Delays
Please note that I have no control over how long your package takes to arrive once it has left my care and has been turned over to international delivery. Shipping options like USPS Ground Advantage are more prone to delays (especially around the holidays). While the international delivery service has a general delivery estimate of 7-15 business days, it is not guaranteed to be on time.
Tracking
Unfortunately, I do not have access to any additional tracking information beyond what you can see on your end when you view your package’s tracking info.
If your tracking number has not shown any movement in 7 days, please reach out to me via email so that I may assist you in opening a case or figuring out the next steps.
All packages are insured, so while it may take some time to get things straightened out, you will not be “out of money”.
‘Lost packages’ may take up to 20 days post mailing to be deemed ‘lost’ before insurance will pay out.
International Orders
As noted on all item listings (in the shipping section), international orders may be subject to additional customs fees, taxes, VAT, etc, by the buyer’s home country and are the responsibility of the buyer to pay. These are not the responsibility of Rorodiy.
Please note that refusing to pay customs fees and having the package returned will not result in a full refund. Those fees (and any additional fees as a result of the package being returned) will then have to be paid out by Rorodiy. Once your package is returned, a partial refund will be given (minus customs fees, brokerage fees, any return fees, and all shipping fees). By ordering and checking the box agreeing to all terms and conditions in the cart, you both acknowledge and agree to these terms.
Return Policy
Please note that all sales are final. Please keep this in mind while placing your order. If you have any questions about a product, please reach out by email before ordering. rorodiy@gmail.com
Problem with your order?
If there is a problem with your order (missing item, damaged items, etc), please email me within 3 days of delivery with your order number, an explanation of the problem, and images so that you can be best assisted.
Processing Time
At checkout, you are required to check a box acknowledging that you’ve seen the order processing time posted at the product page and agree to all terms and conditions. This page contains the remainder of those terms and conditions.
Please note that the order processing time posted on the product page is an estimate and not a guarantee. RoroDiy will do its best to ship within this time frame. As a one-person small business, it may occasionally take an extra day or so.
As noted earlier, all sales are final. As such, orders cannot be cancelled because you didn’t notice the posted processing time that you agreed to.
In the unexpected event that I exceed the anticipated processing time (with the 1st business day beginning the first business day after you order), I will respect your decision to cancel upon request (as long as your order has not yet left my care and made its way to international delivery, etc.).
Please keep in mind that during site-wide sales, processing times will likely increase, and the dates posted at the top of the website may not accurately reflect the processing time at that exact moment in time (as they will rapidly change). During sitewide sales, orders may not be cancelled due to a longer-than-usual processing time.
Combining Orders
If I see you have multiple open orders going to the same address, I will do my best to combine them and refund the excess shipping costs (minus any applicable transaction fees) as a courtesy. That being said, I do not always catch them – nor is it my obligation to do this. If you would like me to combine an order, please reach out to me as soon as possible to see if it can be done.
Shipping Options/Package Delays
Please note that I have no control over how long your package takes to arrive once it has left my care and has been turned over to international delivery.
